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Privacy policy

Care for your conversations. Respect for your information.

Last updated September 14, 2026 · Website & portal

The information we use

We receive contact and organization details, account information, service requests, correspondence, and call and billing records when you inquire about or use our services. Portal sign-in may also provide profile information from your chosen identity provider. Our systems process technical information, such as IP addresses, access logs, and error or performance reports.

We use this information to arrange and provide interpretation, manage accounts and payments, support your team, secure our systems, and meet legal obligations. If a service involves recording or transcription, we provide applicable notice and obtain any required consent.

Calls, texts & email

We call, text, or email you to provide contracted services or with your permission. This can include coordinating interpretation, account access, billing, and customer support. Marketing requires your permission; browsing this site or using the portal does not provide it. We obtain any additional consent required for automated calls or texts.

You can withdraw permission or ask us to stop through any reasonable method, including replying STOP to a text, using an email’s unsubscribe link, replying to our email, or calling us. Message frequency varies; message and data rates may apply. If you stop a communication channel, we can discuss another way to coordinate your service.

Who receives information

We share information as needed with authorized interpreters, your organization’s account administrators, and providers supporting hosting, authentication, communications, payments, and operations. We may also disclose information when required by law or to protect people, rights, or the security of our services.

We do not sell personal information or share it for cross-context behavioral advertising. Mobile numbers and messaging opt-in information are not sold or shared with third parties for their own marketing. Providers may process them on our behalf to deliver the communications you request.

Cookies & browser storage

The public website does not use advertising or analytics cookies. The portal uses cookies to keep you signed in and protect your account, and browser storage to remember preferences. We also use first-party operational diagnostics to identify errors and improve reliability, not to track you across other websites.

You can manage cookies and stored data in your browser. Blocking or clearing essential cookies may prevent portal sign-in or end your session.

Keeping information & respecting choices

We retain information for as long as reasonably needed to provide services, maintain business records, resolve issues, and meet legal obligations. We use reasonable safeguards, although no system is completely secure.

To ask about your information or request access, correction, or deletion, call (540) 892-7816. We may verify your identity and coordinate with your organization. Applicable legal requirements and recordkeeping obligations may affect a request; we respect the privacy rights available to you under applicable law.

About this policy

This policy covers the Unique Interpreters website and portal for clients, interpreters, and business contacts. When we process information on behalf of your organization, its instructions and our service agreement also apply. These services are intended for adults acting in a business capacity, not for children.

We will post updates here with a revised date and provide additional notice when required. Questions? Talk with our team at (540) 892-7816.